Careers

P&C Insurance Agent (Producer)

Are you eager to be rewarded for your ability to help your clients get the insurance protection they need?  Tired of limits on what you can earn even if you are great at selling insurance while making a meaningful impact on the business? Are you outgoing and passionate about sales and helping others?  Let’s talk.  We are looking for a P&C Insurance Producer to join our growing team – we’ve grown the team 30% so far this year.

We have new ownership with experience successfully growing insurance businesses and we’re eager to provide you the resources and support you need to serve clients, grow your career, and enjoy what you do each day.

Are you experienced and licensed in P&C but curious about exploring a change of scenery?  Let’s talk !
Are you newly licensed in P&C but have proven successful at selling in another industry?  Let’s talk !

We offer opportunities for advancement and are invested in the success of our team members.

A to Z Insurance is an independent Property & Casualty insurance agency with over 30 years of experience serving consumers and businesses across Delaware and the surrounding area. We provide exceptional service by focusing on building strong relationships within our team, clients, and community. We are focused on leading the way in raising the standards for the employee and client experience in insurance. The ownership team has grown multiple businesses in the past and is committed to finding, developing, and rewarding talented people.  We support you with a great support team.  We recently launched a self-service portal and app to help existing clients with day to day insurance needs like COI’s, ID cards, etc.  We have software to speed up and automate many of the tasks so your job is enjoyable and efficient.

Sound great? 

RESPONSIBILITIES: 

• Establish new relationships with potential clients that contact the agency and sign them up for insurance
• Develop and maintain relationships with key referral partners
• Identify prospects through cold calling over the phone and visiting local businesses to offer and sell insurance.
• Once a product is sold, you will need to fill out appropriate forms and input into the software system
• Cultivate relationships and cross-sell additional lines of insurance.
• Familiarize yourself with our range of products and systems through agency-provided training. .
• Ensure all renewals and requests for changes comply with company requirements.

QUALIFICATIONS: 

• Valid and current P&C Insurance License
• Demonstrated sales success.
• Articulate and professional in person and on the phone.
• Excellent communication skills both verbal and written.
• Excellent customer service skills (friendly, courteous and helpful).
• Organized with a high standard of quality
• Professional in dress and behavior
• Proficiency with Microsoft Outlook and Word
• Self-starter, driven, and can manage rejection
• Self-starter with confidence in working independently
• Confident, energetic, enthusiastic with a sense of humor
• Patient, respectful, reliable, supportive, and ethical
• English and Spanish fluency is a big plus

BENEFITS: 

• Competitive compensation
• Paid time off
• Paid holidays
• Excellent health benefits
• Retirement plan
• Training

Customer Service Representative

We are looking for an insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer questions, helping customers solve challenges, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be purchased or upgraded. 

A to Z Insurance is an independent Property & Casualty insurance agency with over 30 years of experience serving consumers and businesses across Delaware and the surrounding area. We provide exceptional service by focusing on building strong relationships within our team, clients, and community. We are focused on leading the way in raising the standards for the employee and client experience in insurance. The ownership team has grown multiple businesses in the past and is committed to finding, developing, and rewarding talented people. 

We provide exceptional service by focusing on building strong relationships within our team, clients, agency partners, and community. Each of our team members plays a unique and important role in our success. As caring and thoughtful individuals, our team members are leading the way in bringing customer service back to the insurance space. 

To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information. 

We are invested in our team members’ success and offer opportunities for advancement.  

RESPONSIBILITIES:  

• Familiarize yourself with our range of products, services, and systems. 
• Provide customers with detailed information about policies and products, and recommendations. 
• Answer calls and respond to customer complaints. 
• Gather the information and risk management recommendations, renewal of designated accounts, and assist Producer(s) as needed. 

QUALIFICATIONS:  

• English and Spanish fluency is a big plus
• Excellent communication and interpersonal skills
• High-level typing skills
• Advanced knowledge of telephone and call forwarding systems
• Willing to study for and pass the insurance licensing exam if we provide you the training 
• Previous experience working as a customer service representative. 
• Friendly and professional demeanor
• Basic computer skills and knowledge of Microsoft Office Suite
• Big plus:
  • In-depth knowledge of insurance products and policy schedules 
  • Ability to clearly explain detailed policy concepts

BENEFITS:  

• Competitive compensation 
• Paid time off 
• Paid holidays 
• Excellent health benefits 
• Retirement plan 
• Training 
• Path to becoming licensed if interested