Over 30 Years Of
Insurance Experience
Win with Winners
We have a 30 year history and while we’re a small team, we’re part of a fast growing business. We have new ownership that’s totally invested in building the business and your career. We are expanding, with 1 new office opened in 2024, putting in place new technology to better serve clients and make your job easier, and new marketing to communicate with our clients. This is your chance to get in the early stages as we grow – giving yourself career opportunities.
We’re an independent agency and we work with the best carriers and have dozens to choose from. We believe in fostering a collaborative and supportive environment where ambitious professionals can thrive and advance their careers. Join our team to play a pivotal role in our growth journey, contributing to innovative solutions that make a real impact for our clients and community.
Sound Familiar?
Do any of these characteristics sound like you?
- Do you love to help clients?
- Do you have great selling skills?
- Are you organized?
- Do you consistently do what you say you’re going to do?
- Are you a problem solver – overcoming challenges?
Location, Location, Location
We have 4 convenient offices across Delaware and great technology to make it convenient to serve our clients wherever they are. We also serve clients in neighboring states. You can serve your neighbors while also meeting new clients.
We’re Hiring – Open Positions
Customer Service Representative
We are looking for an insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer questions, helping customers solve challenges, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be purchased or upgraded.
A to Z Insurance is an independent Property & Casualty insurance agency with over 30 years of experience serving consumers and businesses across Delaware and the surrounding area. We provide exceptional service by focusing on building strong relationships within our team, clients, and community. We are focused on leading the way in raising the standards for the employee and client experience in insurance. The ownership team has grown multiple businesses in the past and is committed to finding, developing, and rewarding talented people.
We provide exceptional service by focusing on building strong relationships within our team, clients, agency partners, and community. Each of our team members plays a unique and important role in our success. As caring and thoughtful individuals, our team members are leading the way in bringing customer service back to the insurance space.
To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.
We are invested in our team members’ success and offer opportunities for advancement.
RESPONSIBILITIES:
- Familiarize yourself with our range of products, services, and systems.
- Provide customers with detailed information about policies and products, and recommendations.
- Answer calls and respond to customer complaints.
- Gather the information and risk management recommendations, renewal of designated accounts, and assist Producer(s) as needed.
QUALIFICATIONS:
- English and Spanish fluency is a big plus
- Excellent communication and interpersonal skills
- High-level typing skills
- Advanced knowledge of telephone and call forwarding systems
- Willing to study for and pass the insurance licensing exam if we provide you the training
- Previous experience working as a customer service representative.
- Friendly and professional demeanor
- Basic computer skills and knowledge of Microsoft Office Suite
- Big plus:
- In-depth knowledge of insurance products and policy schedules
- Ability to clearly explain detailed policy concepts
BENEFITS:
- Competitive compensation
- Paid time off
- Paid holidays
- Excellent health benefits
- Retirement plan
- Training
- Path to becoming licensed if interested